Our Key Features
Automated Skill Tagging
Analyzes up to 365 days of ticket resolution data on first install, then updates daily from there. Scores agents on speed, CSAT, and volume. Tags the top performers in each category automatically.
Built for Zendesk
Installs from the Zendesk Marketplace. Connects via OAuth. Works with your existing Suite Professional setup with zero configuration.
$10/agent/month
At $10 per agent per month, a 35-agent team pays $350 a month. That is less than the cost of two hours of manual tag maintenance per week, and those hours do not come back.
INDUSTRY RESULTS
What the Research Shows
5-15%
Higher first-contact resolution with specialist agents vs. generalists.
Source: SQM Group
82%
Of customers expect to resolve their issue with one person.
Source: NICE CXone
Testimonials
ServeTech is in its launch phase and we are signing our first customers now. If your team runs Zendesk and routing accuracy is a problem worth solving, we would like to earn a spot on this page. Start free, no credit card required.
FAQs
Frequently Asked Questions
How does ServeTech work?
ServeTech reads up to your last 365 days of solved tickets on first install, scores each agent across skill categories using resolution speed, CSAT, and volume, and writes skill tags to Zendesk automatically. After that, every daily run pulls only new tickets so scores stay current without redundant processing. Tags refresh every night.
Do we need Zendesk Enterprise?
ServeTech works with Zendesk Suite Professional and above. Skills-based routing is included in your existing plan.
Is there a free trial?
Yes, and it is not a time-limited trial. The free plan scores your entire team and keeps Zendesk skill tags current every day, permanently. What it limits is the dashboard view: free users see the top 3 agents per category. The paid plan unlocks the full team scoreboard, configuration controls, the cross-training report, and data export. You see real results on your real team before any billing decision.
